Refund policy
RETURN AND REFUND POLICY
Effective Date: August 16, 2026
At Sevilla PC, operating the Fit Glow online store under the Alnitak brand, we are committed to providing high-quality products and a positive customer experience.
Because certain products offered through our store are dietary supplements and other ingestible products, some products may be classified as non-returnable under applicable law, product-specific requirements, or the policies of the applicable sales platform.
This Return and Refund Policy applies to purchases made through our Fit Glow online store and should be read together with any applicable return, refund, cancellation, and buyer-protection rules of the sales platform through which the purchase was made.
RETURNS
Certain dietary supplements and other ingestible products may be non-returnable due to their nature, applicable health and safety considerations, or applicable sales-platform requirements.
For products that are classified as non-returnable, a physical return may not be required or permitted. However, customers may still be eligible for a refund, replacement, or other appropriate resolution when permitted by applicable law or platform policy, including when a product is damaged, defective, incorrect, missing, materially different from its description, or otherwise affected by a product-related issue.
For products that are eligible for return, the applicable return period, eligibility requirements, return shipping requirements, and other conditions will be determined by the applicable sales platform and the return rules presented or applicable at the time of purchase.
For purchases made directly through our Shopify-powered store, the return rules configured for the applicable product and order will apply.
For purchases made through TikTok Shop, TikTok Shop’s current return and refund policies will apply to the extent applicable.
We do not provide refunds solely because of buyer’s remorse, a change of mind, or another reason when a refund is not required under the applicable law, product-specific policy, or sales-platform rules.
If a return is authorized or required, customers must follow the return instructions provided by Sevilla PC, Fit Glow, Alnitak, or the applicable sales platform.
Customers should not send products to a return address without receiving return instructions first. Unauthorized returns may not be accepted or may delay the processing of a return or refund.
RETURN ADDRESS
For authorized domestic returns within the United States, the return address is:
Fit Glow
Customers must obtain return authorization or instructions before sending any product to this address.
RETURN SHIPPING COSTS
For eligible returns caused by buyer preference, change of mind, or another non-defective reason, return shipping costs may be the responsibility of the customer unless otherwise stated by the applicable sales platform or required by law.
When a return is required because the product was damaged, defective, incorrect, materially different from its description, or otherwise affected by a seller- or carrier-related issue, the applicable platform rules or our instructions will determine how return shipping is handled.
For TikTok Shop purchases, TikTok Shop may determine whether return shipping is provided, charged, or otherwise handled according to its current policies.
DAMAGED, DEFECTIVE, INCORRECT, OR NOT-AS-DESCRIBED PRODUCTS
If you receive a product that is damaged, defective, incorrect, missing, materially different from its description, or otherwise affected by a product-related issue, please contact us as soon as reasonably possible at:
fglow3076@gmail.com
Please provide your order number and, when requested, clear photographs, videos, or other relevant evidence showing the issue.
We will review the request and determine the appropriate resolution in accordance with applicable law, the applicable sales platform’s policies, and the circumstances of the order.
Depending on the circumstances and applicable rules, an approved claim may qualify for a refund, replacement, or another appropriate resolution.
TIKTOK SHOP PURCHASES
For purchases made through TikTok Shop, TikTok Shop’s current terms, return rules, refund procedures, buyer-protection programs, and dispute-resolution procedures also apply.
TikTok Shop may automatically approve, process, or determine certain return or refund requests according to its current policies.
For certain products that are non-returnable, TikTok Shop may process a refund without requiring the customer to return the physical product.
For returnable products, TikTok Shop may provide a return period and return process that must be followed by the customer and seller.
Where applicable, TikTok Shop may make the final determination regarding a customer’s return, refund, replacement, or other claim through its platform processes.
Our policy does not prevent, limit, or override any rights or remedies available to customers under applicable TikTok Shop policies or applicable federal, state, or local law.
LOST, UNDELIVERED, OR MISSING ORDERS
If your order has not been delivered, appears to be lost in transit, or is marked as delivered but you did not receive it, please contact us at:
fglow3076@gmail.com
Please provide your order number and any available tracking or delivery information so that we can investigate the issue.
Lost, undelivered, or missing-order claims may be subject to the procedures and responsibilities of the applicable carrier, fulfillment provider, payment provider, Shopify, TikTok Shop, and other applicable service providers.
For purchases made through TikTok Shop, TikTok Shop may review the order and determine the appropriate resolution under its current policies.
REFUNDS
If a refund is approved, it will generally be issued to the original payment method used for the purchase, subject to the procedures and limitations of the applicable payment processor and sales platform.
The amount and timing of a refund may vary depending on the circumstances of the claim, the applicable platform rules, payment-processing requirements, and the resolution determined for the order.
Once a refund has been issued by us or the applicable platform, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, card issuer, payment provider, or other financial institution.
Certain refunds may be processed directly by the applicable sales platform. In such cases, the platform’s refund procedures and timelines will apply.
If you believe you are entitled to a refund but have not received it within the applicable processing period, please contact us at fglow3076@gmail.com with your order information.
SHOPIFY PURCHASES
For purchases made directly through our Shopify-powered online store, this Return and Refund Policy applies together with the return, cancellation, payment, and order-management rules configured for the applicable order.
Shopify may provide tools that allow customers to request cancellations or returns and may process certain payment or refund transactions through the applicable payment provider.
The specific return window and return conditions configured in our Shopify store will apply to eligible products.
ORDER CANCELLATIONS
Cancellation requests should be submitted as soon as possible after placing an order by contacting:
fglow3076@gmail.com
Because orders may enter processing or fulfillment shortly after purchase, we cannot guarantee that a cancellation request can be completed before fulfillment begins.
If an order has already been processed or shipped, the cancellation request may instead be handled under the applicable return and refund rules.
For TikTok Shop purchases, cancellation requests are also subject to TikTok Shop’s current order cancellation policies.
EXCEPTIONS AND PLATFORM REQUIREMENTS
Where the applicable sales platform provides a customer with a return, refund, replacement, dispute, or buyer-protection right that is more specific or more favorable than the terms stated in this policy, the applicable platform rules will govern that transaction to the extent required.
Similarly, nothing in this policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot legally be waived, restricted, or excluded under applicable federal, state, or local law.
POLICY UPDATES
We may update this Return and Refund Policy from time to time to reflect changes in applicable laws, product requirements, platform policies, payment-provider requirements, fulfillment procedures, or our business practices.
The updated version will be published on this page with the applicable effective date.
CONTACT INFORMATION
If you have questions regarding a return, refund, damaged product, defective product, replacement, cancellation, or other order issue, please contact us:
Legal Business Name: Sevilla PC
Store: Fit Glow
Brand: Alnitak
Email: fglow3076@gmail.com
Return Address: